In the quest for endless cost reductions and every-greater efficiency it’s easy to overlook something that seems as unimportant as facilitation.

It is after all just another soft skill isn’t it? Something those people in HR know about, but that the folks who worry about the bottom-line really don’t need to understand. Or do they?

Consider for a minute how many hours a day the average senior manager spends sitting in meetings. A recent Wall Street Journal article reported that the average was eight hours! That means that most of our corporate and government leaders are basically doing all their work […]